55bd Privacy Policy
Your personal information matters to us. This policy explains in full what information 55bd collects, why it is collected, and how it is kept secure.
Introduction and Scope
This Privacy Policy ("Policy") applies to the 55bd platform and all related services. When you create an account on 55bd, browse the platform, or use any of its services, you are considered to have accepted the terms of this Policy.
55bd places user privacy as its highest priority. This Policy is intended to clearly inform you of what information we collect, why we collect it, and what your rights are. For details about the services offered on the platform, bonus terms, and other conditions of use, please read our Terms and Conditions.
This Policy is written in both English and Bengali; in the event of any conflict, the Bengali version shall prevail. We reserve the right to amend this Policy at any time; continued use of the platform after any changes will be considered acceptance of the updated Policy.
What Information We Collect
55bd collects information in several ways. It falls into two main categories: (a) information you provide directly, and (b) information generated automatically while you use the platform.
1.1 Information You Provide Directly
When you register on 55bd or use its services, you are required to provide the following information:
| Type of Information | Reason for Collection |
|---|---|
| Full Name | Account verification and identity confirmation |
| Date of Birth | Age verification (21 years or older) |
| Mobile Number | OTP verification and transaction confirmation |
| Email Address | Account communication and security notifications |
| Financial Information (bKash, Nagad, Rocket number) | Processing deposits and withdrawals |
| Copy of ID document (where applicable) | Identity verification and security confirmation |
1.2 Automatically Collected Information
Certain information is collected automatically when you use the platform. This includes IP address, device type and operating system, browser information, time spent on the platform, and a list of pages visited. This information is used primarily to maintain platform security and improve your experience.
1.3 Cookies and Tracking Technologies
55bd uses cookies and similar technologies. Cookies are used to keep your login session active, save your preferred settings, and collect security-related information. You can manage cookies through your browser settings, however disabling certain cookies may limit the functionality of the platform.
Purpose of Data Use
We use collected information only for specific and legitimate purposes. The main areas of use are detailed below:
2.1 Account Management and Service Delivery
Your information is used to create and manage your 55bd account, process deposits and withdrawals, and deliver services as you request them.
2.2 Identity Verification and Security
It is our responsibility to confirm the identity of every account holder, prevent fraudulent activity, and maintain account security. Your information is also used to ensure that persons under 21 are not permitted access to the platform.
2.3 Customer Support and Communication
Our 24/7 live chat and email support team uses your information to resolve your issues. This information is also used to send important platform updates, security alerts, and transaction notifications.
2.4 Responsible Gaming
We monitor your gaming patterns to support responsible gaming. If unusual gaming behaviour is detected, we are able to provide assistance. Learn more about 55bd's Responsible Gaming Policy to understand our commitment to your protection.
2.5 Service Improvement
We use analytical data to review platform performance, resolve technical issues, and improve the user experience. Personally identifiable information is never used for this purpose.
Data Retention and Security
3.1 Retention Period
We retain your information for as long as your account is active. After an account is closed, certain information may be retained for a defined period to meet applicable legal requirements. Once that period has passed, the information is securely deleted.
3.2 Security Measures
55bd uses industry-standard technology to protect your information. All data transfers are secured using SSL encryption technology. In addition:
- Data stored on servers is encrypted
- Regular security audits are conducted
- Access to data is restricted to authorised staff only
- Automatic alerts are triggered on suspicious login attempts
- Two-factor authentication is provided for account security
3.3 Third-Party Services
55bd works with trusted third parties for payment processing and technical services. Information required for transactions via bKash, Nagad, Rocket, Upay, and bank transfer is sent to the relevant payment providers. These third parties may only use the information to provide the specified service — not for any other purpose.
55bd never sells your personal information or shares it with third parties for marketing purposes.
User Rights
Every registered user of 55bd has the following rights. You may contact our support team at any time to exercise these rights.
| Right | Description |
|---|---|
| Right of Access | You may request to know what information we hold about you. |
| Right to Rectification | You may request correction of any inaccurate or incomplete information held in your account. |
| Right to Erasure | In certain circumstances, you may request deletion of your personal information (where there is no legal obligation to retain it). |
| Right to Restrict Processing | In certain circumstances, you may request that processing of your information be temporarily suspended. |
| Right to Object | You may object to the use of your information for marketing or non-essential communications. |
| Right to Data Portability | You may request your information in a structured, commonly readable format. |
To exercise any of the above rights, contact us by email or notify our support team directly via live chat. We generally take action within a reasonable time after receiving a request.
Third-Party Links and Services
The 55bd platform may have connections to third-party services, particularly payment systems and game providers. These services have their own privacy policies and are outside our control. 55bd is not responsible for the privacy practices of these third parties.
Games from Pragmatic Play, PG Soft, JILI, Evolution, Spribe, and many other studios are available on our platform. These providers' game software operates on their own servers, and gaming-related data may be handled under their own policies.
Minors and Age Verification
55bd strictly prohibits use of the platform by persons under 21 years of age. The necessary information is collected during registration to verify age. If an account belonging to a minor is identified, it will be closed immediately and all associated information will be deleted.
Parents are requested to control children's access to devices and raise awareness about online gaming platforms. More information on responsible gaming is available on our page.
Circumstances for Disclosure of Information
55bd may disclose your information in the following limited circumstances:
- To meet legal obligations and respond to requests from lawful authorities
- To assist in investigating fraud, money laundering, or other illegal activity
- To establish, exercise, or defend 55bd's legal rights
- In urgent situations to protect the life and safety of you or others
- With third-party service providers (only necessary information, under contract)
Outside the circumstances listed above, we never disclose your information to third parties. In particular, information is not sold or transferred to advertisers or data brokers.
International Data Transfer
As 55bd is an international platform, your information may be stored or processed outside Bangladesh for the purposes of operating technical services. In such cases, we ensure that data transfers take place through secure channels and that the receiving party maintains adequate security measures.
For international data transfers, we comply with the privacy regulations of the relevant country and contractually bind third parties to protect your information.
Policy Changes and Updates
55bd reserves the right to change or update this Privacy Policy at any time. If there are significant changes, we will notify you via a platform announcement or directly by email.
If you continue to use the platform after a revised policy is published, you will be considered to have accepted the new policy. We therefore recommend visiting this page regularly to read the latest version of the policy.
If you have any questions about this policy or any 55bd service, you will find answers to many questions in our FAQ section. You may also contact our support team directly via live chat.
Contact Information
If you have any questions, complaints, or requests regarding this Privacy Policy, please contact us through the following:
We generally process all requests within a reasonable time. To learn more about us, visit our About Us page.
Your Information Is Safe With Us
55bd is committed to keeping your personal information secure to the highest security standards. If you have any questions or concerns, our support team is always available to help.